ELITE SUPPORT

Elite Support Certified Fuso dealers deliver unmatched customer service and efficiency every time a truck comes in for maintenance or repair.

Elite Support is focused on improving the customer experience every time you visit a Fuso dealership. Elite Support provides rapid diagnosis, exceptional turnaround and quality, consistent communication, robust parts availability and superb customer service - all provided by highly trained staff.

Elite Support is built around the idea that professional drivers work hard and their service network should too. The next time you need service or parts for your truck, head to an Elite Support Dealership to experience the difference.

EXPRESS ASSESSMENT

Express Assessment is a commitment to provide a preliminary diagnosis and communication to the customer within two hours of a truck arriving at the dealership. Express assessment is a process, not a program. It is intended to become part of the way our service department performs it day-to-day work.

We commit to:

• Communicate a preliminary diagnosis
• Check part availability
• Provide an estimate of cost and repair time

MAXIMISING UPTIME

The ultimate goal of the Elite Support Network is maximising vehicle uptime. Every Elite Support Dealership must be recertified annually to ensure you experience a consistent, higher standard with every visit across our Dealer Network.

BEST-TRAINED TECHS

Our technicians receive continual training from the experts at Fuso. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.

CONTINUOUS IMPROVEMENT

Every Fuso dealership displaying the Elite Support certification must meet over 100 specific criteria across 20 customer service areas. To maintain these high standards, dealerships employ a Continuous Improvement Coordinator.

ROBUST PARTS AVAILABLE

Through the combined experience of our network and close collaboration with our service team, we understand what parts we need on-hand to get you back on the road quickly. Mission Critical, our data-driven stocking program, ensures that the parts you need are never far away.

Exceptional amenities

We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimise downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.

 

 

ELITE SUPPORT DEALERS

Current Dealerships that offer Elite Support services include:

• Daimler Trucks Albury
• Daimler Trucks Brisbane
• Daimler Trucks Gold Coast
• Daimler Trucks Huntingwood
• Daimler Trucks Somerton
• Daimler Trucks Toowoomba
• Fuso Port Melbourne
• Mavin Truck Centre - Kempsey
• RGM Maintenance - Darwin
• RGM Maintenance - Cairns
• RGM Maintenance - Rockhampton
• RGM Maintenance - Townsville
• Daimler Trucks Dandenong
• Daimler Trucks Adelaide
• Daimler Trucks Wagga