Elite Support

Elite Support Certified Fuso dealers deliver an unmatched and consistent customer experience every time a truck comes in for maintenance or repair.

Our highly skilled Elite Support Dealers devote their expertise to a journey of continuous improvement, consistently refining their practices and operations to improve the customer experience and maximise vehicle uptime.

We firmly believe in the power of rapid diagnosis, consistent communication, and ensuring robust parts availability for our valued customers.

The unwavering commitment of our Elite Support Certified Fuso Dealers to elevate the customer experience will become a testament to our dedication to delivering customer excellence.

MAXIMISING UPTIME

With an unwavering commitment to surpassing expectations, our Elite Support Dealer network embraces the pivotal role of maximizing vehicle uptime. We firmly believe in the power of rapid diagnosis, unwavering communication, and ensuring a seamless flow of robust parts for our esteemed customers.

BEST-TRAINED TECHS

Our technicians receive continual training from the experts at Fuso. We focus on a solid understanding of all vehicle systems and have access to the latest tools to expedite repairs.

CONTINUOUS IMPROVEMENT

Every Fuso dealership proudly displaying the Elite Support certification must diligently meet and exceed over 100 specific criteria across 20 customer service areas. To ensure a relentless pursuit of customer excellence, each dealership is entrusted with the guidance of a dedicated Continuous Improvement Coordinator.

ROBUST PARTS AVAILABLE

Through the combined experience of our network and close collaboration with our Aftersales team, we understand that by possessing a solid understanding of the Aftersales product and service offerings, our personnel within the Parts department at an Elite Support Certified Dealership can dedicate time to engage with customers, fostering, building, and maintaining rapport while promptly addressing their needs.

EXCEPTIONAL AMENITIES

We know that when we service your vehicle, we're servicing your business. Elite Support Certified dealers believe in providing quality repairs and timely communication from a friendly and familiar team. Our facilities are designed to minimise downtime and provide a comfortable environment for drivers as we work to get your truck back on the road.